Refund Policy

We want you to be happy with what you ordered from VEYLORA. If you are not, you have 30 days from the day your order arrives to return it, and return shipping is free.

Conditions

To be eligible for a return, an item must be unworn, unwashed, in its original condition and with all tags still attached. Items that have been worn, altered, damaged after delivery or returned without tags cannot be accepted.

How to start a return

Contact us through our contact page with your order number and the item you want to return.
We will reply with return instructions and a prepaid return label.
Send the item back in its original packaging.

Refunds

Once your return arrives and has been inspected, we will notify you and process your refund to the original payment method within 5 business days. Depending on your bank, it can take a further 3–10 business days to appear on your statement. Original outbound shipping charges are refunded only where the item was faulty, damaged or incorrect.

Exchanges

The fastest way to get a different size is to return the item for a refund and place a new order, so your replacement is not held up waiting for the return to clear.

Faulty or incorrect items

Contact us within 14 days of delivery with your order number and a photograph of the issue. We will replace or refund the item and cover all shipping costs.

Statutory rights

If you are shopping from the European Union, you have the right to cancel your order within 14 days of receipt without giving a reason. This right is in addition to the 30-day policy above and does not affect your statutory rights.